At TheLuckyElf, we strive to ensure our customers are satisfied with their purchases. However, we understand that there may be circumstances where you need to return an item. In such cases, our refund policy is as follows:

  1. Eligibility for Refund

You may request a refund within 4 days of the delivery of your order. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. Exceptions

Please note that if the ticket provided with your purchase has already been entered into a raffle that has been initiated, we cannot offer a refund. This is due to the nature of our business model and the terms of participation in our raffles.

  1. Process for Requesting a Refund

To request a refund, please contact us with your order number and a brief explanation of why you are not satisfied with your purchase. Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund.

  1. Refund Issuance

If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

  1. Contact Us

If you have any questions about our refund policy, please contact us.