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FAQ

Most frequent questions and answers

At The Lucky Elf, we offer a unique shopping experience that combines excitement with the chance to win amazing prizes. With every purchase of our carefully curated products, you receive tickets to our grand draw. These tickets give you the opportunity to win fantastic prizes, including cash, iPhones, and more! Additionally, you can choose to donate your product to a charity and gain an extra ticket for the draw.

Participating in our raffles is simple! Just browse our collection of exquisite accessories and trendy clothing, and add your favorite products to your cart. With every purchase, you’ll automatically receive tickets for the grand draw based on the number of products bought.

If you choose to donate your product to a charity through The Lucky Elf, you’ll not only be making a positive impact but also gaining an extra ticket for the grand draw. It’s a win-win situation, as your generosity can lead to more chances to win fantastic prizes!

Yes, you can! Once you make a purchase and receive your tickets, you’ll have access to your account dashboard. There, you can track the status of your tickets, view upcoming raffle draws, and stay updated on all the exciting events.

There is no limit to the number of tickets you can earn. The more products you purchase or donate, the more tickets you’ll receive, increasing your chances to win in a draw!

Our raffle draws are held regularly, and the results will be announced on our website, on live-streams and social media channels. Keep an eye on our updates, and you might just be one of our lucky winners!

Congratulations on your win! If you’re selected as a winner in the raffle draw, our team will get in touch with you via email or phone to provide instructions on claiming your prize. Please ensure your contact information is up to date in your account settings.

Absolutely! We have an exciting affiliate program that lets you share the magic with your friends and followers. When you refer someone to The Lucky Elf using your unique affiliate link, you’ll earn a generous 20% commission on every purchase made through your link.

At The Lucky Elf, we take data security seriously. We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your details are safe with us, and we never share them with third parties.

We’re here to help! If you have any other questions, need assistance, or want to share your lucky moments with us, our friendly customer support team is always available. You can reach out to us via email at Support@TheLuckyElf.com or through our contact form on the website.

At The Lucky Elf, we believe in making our raffle draws even more thrilling and engaging for our community. Our Lucky Draw Live Streams are special events where we broadcast the raffle draws live on our website and social media platforms. During these live streams, you’ll have the chance to witness the excitement as we randomly select the lucky winners of our fantastic prizes!

Absolutely! We encourage our community to join in the excitement and interact during the live stream. Feel free to leave comments, share your enthusiasm, and cheer on the participants. Our team will be there to engage with you and make the experience even more enjoyable.

We understand that our community spans different time zones, so we strive to schedule our Lucky Draw Live Streams at varying times to accommodate as many participants as possible. Keep an eye on our website and social media channels for announcements about upcoming live stream events and their timings.